Independent IT Advisory · ServiceNow · Nordic Markets

Turning IT Platforms into Strategic Assets

AX Consulting helps Nordic enterprises unlock the full value of their IT investments — through independent advisory, ServiceNow platform strategy, and hands-on service management expertise.

20+

Years Experience

Enterprise Clients

IT Processes Designed

100%

Recurring Engagements

What We Do

Independent Advisory for Complex IT Landscapes

We are not a license reseller. We are a trusted advisor helping you get measurable value from your IT platforms, processes, and partnerships.

ServiceNow Platform Advisory

Strategic platform ownership, CSDM architecture, governance design, and automation roadmaps. We help you move from tool deployment to platform-driven business value.

CSDM Flow Designer Decision Tables Predictive Intelligence SOW Migration

IT Operating Model Design

End-to-end operating model architecture — from organizational design and role definitions to process frameworks and capability mapping for IT service organizations.

Operating Model Role Design Capability Mapping Maturity Assessment

SIAM & Service Integration

Multi-vendor orchestration, service integration office design, and SIAM governance frameworks that align suppliers with business outcomes across complex ecosystems.

SIAM Vendor Governance SIO Design PIR & Post-Mortem

Service Excellence & Shift-Left

Practical optimization methods to reduce ticket volumes, accelerate resolution, and automate repetitive work — with measurable improvement programs.

Shift-Left Virtual Agent Standard Change RBAC Provisioning CAB Optimization

Project Areas

From Strategy to Execution

We work across the full lifecycle — from ideation and demand management through to platform implementation and continual improvement.

📐

Demand Management Architecture

Designing end-to-end lifecycle flows from ServiceNow Idea → Demand → Triage → Jira, with CSDM-driven automation and intelligent routing to value streams.

🏗️

IT Service Support Models

Multi-tier support model design (L0–L4), persona mapping, and operational process architecture for large-scale IT organizations.

🔗

Platform Integration Design

ServiceNow-to-Jira integration architecture, middleware design, and field mapping for seamless cross-platform workflows.

⚙️

Federated Governance Models

ServiceNow governance frameworks for federated organizations — balancing central control with business unit autonomy.

📊

Maturity Assessments

Structured capability evaluations of IT service management maturity, with actionable roadmaps for improvement across people, process, and platform.

🔄

Continual Improvement Programs

Embedding data-driven improvement practices — from SIAM Cafe and Sounding Board rituals to automated KPI tracking and post-incident review.

Track Record

Trusted by Nordic Industry Leaders

Multi-year advisory relationships with some of the largest enterprises in the Nordics — from energy to manufacturing to telecom.

Stora Enso

Manufacturing · 7 Years

Elisa

Telecom · Advisory

Sandvik

Industrial · Strategy

Fortum

Energy · Integration

Helen

Utilities · SMO Build

Norsk Hydro

Global · Delivery Model

Global team members managed at Stora Enso

IT processes designed in a single operating model

Key roles defined with career models

Continents in global delivery scope

How We Work

Advisory That Delivers, Not Just Advises

We combine strategic thinking with hands-on delivery. Every engagement produces tangible outcomes — not just slide decks.

Assess & Understand

Deep-dive into your current IT landscape — platforms, processes, people, and pain points. Structured maturity assessments against industry frameworks.

Design & Architect

Operating model design, process architecture, governance structures, and platform strategy. Built for your context, not a template.

Implement & Enable

Hands-on configuration, integration design, role definition, and knowledge transfer. We work alongside your teams, not above them.

Optimize & Sustain

Shift-Left automation, continual improvement rituals, and governance cadences that keep your IT operations evolving long after we leave.

Your Advisor

The Expertise Behind Every Engagement

Jani Gummerus

Founder & Principal Advisor

Two Decades of Enterprise IT Leadership

Jani has operated at every level of the IT service lifecycle — from hands-on delivery management to Director-level platform ownership at a Fortune 500 company, to trusted strategic advisor for Nordic blue-chip enterprises. He founded Finland's ServiceNow Platform Owner community and brings a rare combination of deep technical platform knowledge with senior business strategy perspective.

At AX Consulting, Jani's expertise is the product. Every client engagement is led by him personally — ensuring the strategic vision, technical architecture, and practical delivery are aligned from day one. This is not a staffing company. This is deep, experienced advisory delivered by someone who has built and run what he advises on.

20+ years IT Service Management

Director at Stora Enso Oyj (6 years)

ServiceNow full-stack expertise

Global delivery across 7+ continents

P&L and vendor contract management

ITIL v4 · Sofigate BT Standard

Fluent: Finnish · English

30+ years entrepreneurship

Career Highlights

Director, IT Service Management

Stora Enso Oyj

Led a 14-person global team. Designed 24 IT processes, defined 64 key roles with career models. Owned ServiceNow platform strategy.

Service Director

Fujitsu Finland

Managed service delivery for enterprise accounts. Built operational processes and led cross-functional teams in multi-vendor environments.

Principal Advisor

AX Consulting (Current)

Independent advisory for Elisa, Sandvik, Fortum, Helen, and other Nordic enterprises. ServiceNow strategy, SIAM governance, operating models.

ServiceNow Community Founder

Platform Owner Network, Finland

Founded the Finnish ServiceNow Platform Owner community. Active contributor to the Nordic IT service management ecosystem.